Payment & Refund Policy

At First Gift, we aim to provide the best shopping experience through customised products and affiliate recommendations. This Payment & Refund Policy explains how payments, cancellations, refunds, and replacements are handled.

Effective Date: 01/09/2025
Website: First Gift

Payment Policy

We accept secure payments through:

UPI (Google Pay, PhonePe, Paytm, etc.)

Debit/Credit Cards

Net Banking

Wallets & Other Supported Gateways

All transactions are processed securely through trusted payment gateways.
We do not store your complete payment details (such as full card or UPI information).

Order Cancellations

You may request a cancellation within 12 hours of placing your order.

Note: Cancellations are not possible as customised products enter the production stage.

Return & Refund Policy (For Customised Items)

We offer refunds only in the following eligible scenarios:

Product is damaged or defective on delivery.

You receive a completely wrong product (different design or item).

Unboxing Video Requirement (Mandatory)

To claim a refund or replacement, you must:

1. Record a clear, continuous unboxing video from the moment the package is opened.

2. Show the outer sealed packaging clearly.

3. Capture the entire unboxing process without cuts or pauses.

4. Highlight the issue (e.g., damage, wrong item).

5. Notify us within 24 hours of delivery.

Requests without valid video proof will be rejected.

Non-Eligible Scenarios

Refunds/replacements will not be provided in the following cases:

Change of mind after purchase.

Incorrect image, spelling, or design provided by the customer.

Minor color variations due to screen/display differences.

Delays caused by courier/shipping partners.

Requests made after 24 hours of delivery.

Refund Terms

Refunds are issued only after successful product verification.

Shipping & handling charges are non-refundable.

Refunds (if eligible) will be processed back to the original payment method within 7–10 business days.

Replacements

In eligible cases, you may request a replacement instead of a refund.

All conditions listed above, including the unboxing video requirement, apply.

Customers may need to bear return shipping charges for replacements (unless the product was defective or incorrect).

Need Help?

For payment or refund-related queries, contact us:

📧 Email: Info@firstgift.co.in

📞 WhatsApp: +918602883633

⏰ Business Hours: Mon–Sat, 10 AM – 7 PM