Effective Date: 01/09/2025
Website: First Gift

1. Order Processing Time 

All customised orders are processed within 2–3 business days.

Orders placed on weekends or holidays will be processed on the next working day.

Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Time & Delivery Estimates 

Shipping Method Estimated Delivery Time

Standard Shipping 4–7 business days

⚠ Note: Delivery times may vary depending on your location, courier partner, or unforeseen delays (weather, strikes, etc.).

3. Shipping Charges 

✅ Free Shipping on all orders above ₹[Minimum Amount].

Orders below ₹[Minimum Amount] may incur a shipping fee of ₹[Amount].

Shipping charges (if applicable) will be displayed during checkout.

🔁 Return/Replacement Shipping Charges

If a return or replacement is approved due to damage or incorrect item, re-shipping charges may apply as per our Refund Policy.

Customers are responsible for ensuring proper unboxing video proof to claim such cases.

4. Serviceable Areas

We currently ship all over India.

For remote or non-serviceable pin codes, delivery might take longer or be unavailable.

If delivery is not possible to your location, you will be notified during checkout.

5. Tracking Your Order

Once shipped, you will receive an email or SMS with your tracking number and courier partner details.

You can track your package using the link provided.

6. Delays & Issues

While we aim for timely deliveries, occasional delays may occur due to:

Weather conditions

Courier service disruptions

Public holidays or regional lockdowns

👉 If your order is delayed beyond the estimated time, please contact us at Info@firstgift.co.in.

7. Incorrect Address

Customers must provide complete and accurate shipping details at checkout.

We are not responsible for delays or lost packages due to incorrect/incomplete addresses.

8. Damaged or Lost Packages 

If your package arrives damaged or is lost in transit, please contact us immediately.

We will coordinate with the courier to resolve the issue or arrange a replacement/refund (as per our Refund Policy).

10. Contact Us

For shipping or delivery queries regarding customised products, reach us at:

📧 Email: Info@firstgift.co.in

📞 WhatsApp: +918602883633

⏰ Business Hours: Mon–Sat, 10 AM – 7 PM